In this episode of the Euronews Business podcast 'My Wildest Prediction', business psychologist Susan Kahn discusses the importance of listening in the workplace and how it impacts employee satisfaction and commitment. Kahn emphasizes the challenges of listening in a binary mindset society and the need for leaders to create a safe environment for open communication. She shares insights from her book 'Bounce Back' and highlights the responsibility of leaders to acknowledge their own vulnerabilities to foster a more open culture.