Herman Moyano, a mail carrier for PostNord in Denmark, observes a significant decline in letter volumes due to digitalization, with the postal service set to cease letter deliveries by the end of the year. This change will result in job losses and a shift towards parcel delivery. The decline in physical mail is a trend seen across Europe, driven by digital communication and high costs. While some fear the impact on the elderly and rural areas, a private firm, DAO, will take over letter deliveries. Despite the digital shift, some still cherish the personal touch of letters.