‘Fundamental for tourists’ trust’: Why Italy is cracking down on fake hotel and restaurant reviews
Forrás:
Euronews.com
24 napja
Alessandro Gilmozzi, a prominent chef and president of the Ambasciatori del Gusto association, advocates for stricter regulations against fake reviews in Italy's hospitality sector. The Italian government is introducing new laws requiring proof of visit for reviews and banning incentivized comments to protect businesses and consumers. Misleading reviews significantly impact revenue, prompting hotels to seek fairness and authenticity in feedback. The legislation aims to address the imbalance between customer rights to leave reviews and businesses' rights to defend their reputation, with fines for violations ranging from €5,000 to €10 million. Teljes cikk (Euronews.com)