The UK's FCA has fined Volkswagen Finance £5.4m for mistreating borrowers from 2017 to 2023 and ordered £21.5m in redress for 110,000 customers. The FCA criticized Volkswagen for failing to consider the needs of vulnerable customers and for a lack of empathy in customer service. Improvements have been made following the investigation. Teljes cikk (Euronews.com)